Zum Computer Services
5 / 5 Based on 199 Customer Reviews on www.google.com
5 / 5 Based on 32 Customer Reviews on www.facebook.com
5 / 5 Based on 39 Customer Reviews on www.dexknows.com

Nancy Steers-Crist – 5/2025 
Major crisis after losing 5 years worth of business files on dead laptop.
Lucas came out same day and is in the process of saving me!
Thank you Lucas!
I’m a forever customer!

Robert Spelbrink – 4/2025 
Excellent service. showed up same day I called and soon had my laptop fixed and working great again

Tyler Rover – 4/2025 
We called Lucas atm 10 AM and three hours later he was restoring our main office printer to the network after someone yanked the ethernet cable out of the wall. He explained everything and was very patient.

Brandon Jolly – 3/2025 
Lucas did a great job getting my personal PC up and running after windows update failed and was unable to download any new security updates. Super professional and was able to answer all my questions during the process! Thank you!!!!

Cecilia SullivanGraydon – 3/2025 
Lucas was very helpful and professional while quickly installing a new hard drive and setting up a new printer for our computer. We highly recommend Zum Computer Services.

R Waggoner – 2/2025 
Lucas is exceptionally professional, and PC savvy! Plus Zum Computer Services’ rates are very fair!!!
We have used Norton products to protect and backup our desktops, laptops, Androids, and our Network Attached Storage (NAS) since the 1990’s, when they were Symantec in Eugene.
We had just paid this year’s annual fee for 5 licenses.
… Norton apparently updated Norton 360 in the latter part of 2024, and our online payment triggered and upgraded the software to Version 24.x. This version DOES NOT allow storing and/or retrieving encrypted backups to/from our NAS.
One of our laptops had a technical problem, and needed to be restored. And the new version of Norton 360 would not restore that laptop!! And Norton.com had no solution to restoring their encrypted files. Calling Norton is like trying to call the President. The phone tree is designed like the newest version, to SELL us something that we do not need! I eventually was able to speak with someone, who could not and did not help me. I threatened to drop Norton, which I will now, and they lowered my rate and refunded the difference.
I searched various forums, and finally found one that explained that I would have to find an old copy of Norton 360, 22.x, or older, and even then have a time restoring the files/folders.
WHAT A PAIN!!!
I tried doing installing an older version, but the current version of Norton 360 would not allow us to go backwards!! And I was cautious that further endeavors on our part might lose years of valuable files/folders.
I called Lucas, and he quickly created a work around, and saved our files.
If you run into a situation like we did, we highly recommend using Zum Computer Services!
AND WE PLAN ON … NO LONGER USING NORTON’S PRODUCTS!

S Lawrence – 2/2025 
Zum Computer Services is reliable and thorough. He arrived on time and was diligent in his work. This is the second time I’ve used Zum

Chloe Orchard – 1/2025 
Lucas is great! We found Zum Computers right after our IT guy, who we had been with for 12 years went out of business. Lucas always comes out right away and help us resolve issues with our systems. We will exclusively and HAPPILY be using Zum Computer Services for all our future business needs.

Floyd Gregorich – 1/2025 
Lucas was prompt, knowledgeable, professional and pleasant. Got my new to me tower up and humming, kudos.

Bobbi Boles – 12/2024 
Just had a house call from Lucas of Zum Computers. He is efficient, knowledgeable, and helpful. He was our IT person for many years in our business, and I would not consider calling anyone else.

JAMES WERDER – 12/2024 
Zum computer services were fast, friendly and professional. Thanks again!

Admin Bioag Main Office – 12/2024 
Lucas at ZUM is AMAZING! His response time on the phone was almost immediate, and then he came out the next business day to fix my computer! I’ve used his services a few times over the years and I never hesitate to instantly reach out to him. He is SO knowledgeable, professional, and courteous; but most importantly, he knows his stuff! He has never taken more than 10 minutes to diagnose and fix my issues. I HIGHLY recommend Lucas at ZUM for ANY computer issues. You will NOT regret it!

Seleste Barrera – 10/2024 
Lucas had previously looked at my personal computer and gave me a quick solution and different options to solve the problem. He advised me through the process of buying my first PC computer. Through the process he answered any question I had and he gave me the best recommendations for the work I would be doing. Everything went smoothly and the process was quick; from identifying the problem to having my new computer ready. Communication was very clear from the start and gave me further insights on other accessories for my desk setup. I would recommend to anyone with any type of IT/computer problem.

Pamela Olson – 10/2024 
Lucas was friendly and super helpful. He is very efficient and knows his stuff. He helped us retire an older computer and move files to a newer computer. He also recovered files from two older external hard drives. I would strongly recommend him.

Wolf of Sid64 – 10/2024 
I had called Lucas to replace my fans and repaste my heatsink in my laptop, I lack the skills to do the heatsink, and I’m not sure where to get fans. So he came and picked them up, I didn’t need my work rushed. Within 5 days, he returned it with both fans replaced and more thermal paste on the heatsink. Excellent quality for a fair price. Highly recommend them

Nicholas Coffey – 10/2024 
Very professional and nice to work with. Will call on ZUM again

Patrick Monninger – 9/2024 
I’m a self-employed Graphic Designer, and experienced a hard drive failure on my work computer. Called Lucas, he was there the next day, advised me of my options, and I had him build me a custom new computer, for a great price! He delivered on time, and got it all set up & running within minutes!
I’d recommend ZUM to anyone experiencing computer issues, whether it’s just needing a tune-up, or complete failure of the system. Lucas has the knowledge to diagnose & repair, and I’ll call him from now on! Thanks again, Zum Computer Repair!

Haven McElravy – 8/2024 
It was great working with Zum Computer Services! Lucas is incredibly helpful, efficient, and friendly. It was stressful and even scary for me when my brand new PC gave out suddenly, but after calling other services that weren’t helpful, I found so much relief when I called Zum because Lucas was able to quickly diagnose my PC and get it fixed. They were professional, and warm, and were able to get my PC back to me within two days. I am very thankful for their service and highly recommend them. Thank you, Zum!

Blake Ewing – 8/2024 
Lucas and Mindy are an excellent team. Lucas is an IT guru and he is incredibly responsive and acts with urgency. Mindy handles billing (and I’m sure other duties) and she is amazing too. I would recommend Zum to anyone that has IT needs.

L McCullough – 7/2024 
Great job! On time, and reasonably priced. Helpful and professional.

Lauren Sawyer – 7/2024 
Zum is quick and timely to get the job done. Easy process and very helpful! Will use for all of my computer needs!

Clinton Holt – 7/2024 
Great service…. He got my computer up and running as soon as the CPU arrived. Very friendly and highly recommended!

Sheila Ashley – 7/2024 
Lucas is the best. He has worked on both my Husband and my computer and never fails to make them work great. I wouldn’t think of having anyone else. He is very knowledgeable and professional with great people skills.

Steven P Wright – 6/2024 
Lucas just delivered and set up a custom built PC for my office. This is the second computer he has built for me. The last one was seven years ago and was the best performing and reliable computer I have used in a 35 year accounting career. I appreciated that he discussed ways to enhance the improvement of the old computer at lower overall cost compared to a new one, but I decided on a new computer.
I highly recommend Zum Computer.

monte Scott – 6/2024 
Lucas has worked on 3 of our computers a few years age and did a wonderful job to get them back up and running smoothly.
We had him over again with a problem we had on a laptop. He is very knowledgeable and professional. He is a great guy.

Thomas Burke – 4/2024 
Lucas and his Zum Computer services are the best in town. Always on time, and professional, We have used Zum for years without any problems at all. Solved all our problems. He built our current computer for us and we are very pleased. Computer problems? Call Lucas at Zum Computer Services. You will not be disappointed!

Kathleen Knauf – 4/2024 
Lucas came out today to give my computer a good cleaning up. I came very close to being scammed last week and what Lucas did today gives me confidence to get back on my computer. This is the 2nd time I have used Zum and will use again whenever I need computer service

Nancy Wood – 4/2024 
I’ve had help from ZUM in the past but today, they were a lifesaver. I was getting an error and couldn’t finish any work in MS Office. Lucas was able to remote in and get it corrected; fast and efficient.

Wilma Eichler – 5/2024 
Lucas with ZUM is a “brain-iac" and knows his business! We are a CPA firm where everyone came to pick up and pay for their taxes with credit cards, where our machines had quit communicating. Lucas was on-site within an hour of our crises situation, fixed us up and we were back online accepting credits, and getting a room full of taxpayers, up and going again! Very professional! We highly recommend!

Richard Lewis – 5/2024 
Very friendly and helpful. Fixed the computer quickly then gave me tips on other issues.

Linda Young – 3/2024 
Lucas did a GREAT job fixing my laptop that had basically “died"!
He was courteous, prompt and explained and answered questions for me. Highly recommend his services!

Laura Lenau – 2/2024 
Lucas was very knowledgeable, prompt and helpful. He helped with a laptop connectivity issue and installed a new computer for me. He also disposed of outdated used equipment. I very highly recommend Zum Computers.

Stan Pynch – 12/2024 
We have used ZUM computer services for years. Lucas has been a lifesaver. He built our computer, helps us navigate the ever-changing technology environment, and even assists us with our cell phones. Professional, efficient, responsive, patient with novices like us, pleasant, and explains things in understandable terms. Highly recommended!!

Dawn Pacheco – 12/2023 
Lucas was super knowledgeable and quick to help diagnose the problem. We decided to purchase new computers for our business office. Installation was quick and effortless. He did all the work, and we are up and running.

Randy Evans – 12/2023 
Excellent service from first point of contact. Call was returned quickly, appointment was made in a very timely manner and Luke was on time, resolved all my issues and ended up buying a new laptop which he transferred everything over and reset all my systems back up quickly and at a reasonable price.
Thank you! Highly recommend Zum.

Mary Belli – 11/2023 
Lucas Knapp of Zum Computer Services was wonderfully efficient in setting up my new computer, transferring all my files and programs from my two old computers. He was very patient and clear in his explanation of everything he was doing. I would highly recommend him to anyone.

DJ Springer – 11/2023 
Lucas @ Zum Computer Services built a new computer from the ground up for us at work. He listened to what we needed, didn’t try to over sell us and kept in close contact with us throughout the process. Highly recommend for computer services!

Tim Benninger – 10/2023 
Lucas @ Zum computer services was amazing and I given them my highest recommendation. We had them build us a new computer for home. When speaking with Lucas he was attentive and paid close attention to the needs we had. Lucas pointed us in the right direction and offered us great insight on how to select the right replacement for our old system. Service was on time as promised and stayed within our budget.

Thomas Busch – 10/2023 
A prompt response to my issue. Came up with a good game plan and was reasonably priced to achieve our goals. Worked well with us.

Eylonda Goheen – 8/2023 
Real knowledgable on all my needs on the computer. thanks for all your help

Sandy Watts – 7/2023 
Very knowledgeable and quick. Built me a new computer which was exactly what I asked for.

Brian Flynn – 6/2023 
I am I’ll go with Zum again. High integrity, reasonable prices, easy to work with. 5 star plus. Thank you!

Jodie Morrison – 5/2023 
Appreciate Lucas so much. He set up my new laptop and explained how to use everything. Such awesome service!!!

Deanne Quesada – 5/2023 
Lucas has helped me with all my computer problems big and small. He shows up as quickly as he can, solves my issues and never makes me feel an idiot. I dont think one could find someone who is as exceptional as Lucas. Highly recommend Zum.

Donna Benson – 4/2023 
We upgraded from our old computer to a new laptop. Lucas set up everything, transferred files from our old computer and answered a multitude of questions we had. He is so knowledgeable so we had him research new products that we wanted to to purchase and he was able to direct us to exceptional items and explain to us what we needed to avoid. Zum will definitely be our computer service from now on and we highly recommend Lucas’s ability to solve any problems you might have! Definitely five star

Sister Jeanine Tisot – 4/2023 
Lucas was incredibly helpful. He found efficient ways to save our small NFP money while improving our computers. What a God-send! Thanks so much and I’d highly recommend.

Spray Oregon – 3/2023 
10 out of 10 recommend! Lucas was a life saver today!

Jeff Rohde – 3/2023 
Lucas did a great job installing several new computers for us! Very efficient and professional. I would highly recommend his services…

Jennifer Amanda – 2/2023 
No text given.

Kim Keene – 2/2023 
We have worked with Lucas at Zum computers for years. He is always quick to respond and to set a time to come to our office if need be. He has bought our computers, set them all up and brings it into the office already to go.He is very efficient and attention to detail. I highly recommend him.

Kai Blake (JL’S APPLIANCE) – 1/2023 
Great customer service! On time and very willing to answer questions and explain things.

Oren Hampton – 1/2023 
Lucas is your go to guy for all your computer needs. I have been using his services for over the past 3 years and he has always provided prompt, fast and efficient services. He always returns my phone calls the same day which I truly value. He is responsive to all questions and offers practical and knowledgeable solutions. Not only is he a great Tech Guy but a Great Person as well.

Christine Vose – 1/2023 
Jan 2023 – Another visit from Lucas. He does such great work. He’s work is outstanding. He comes to my home to fix my computers. I couldn’t ask for a better computer repair guy! He is the best. Friendly and courteous. Again, I highly recommend Zum Computer Services!! Jan 2023
The best computer repair service I have ever experienced. Usually comes the next day. Most problems fixed in my home. If the computer needs to go to the shop, there’s a very quick turn around. Excellent prices, not high at all. He always asks if there are any other issues, concerns, questions. Very easy to work with. I have used the services over the past 3-4 years. I highly recommend Zum Computer Services !!

Pretty Woman – 1/2023 
Excellent work, Lucas always has been informative, available to troubleshoot and save the day! Good man, good and honest company.

Jeri Friend – 1/2023 
I am so pleased with Zum Computer and Lucas. Always so knowledgeable and helpful and knows his business. Never have I called that he wasn’t very helpful and at the house within a day or two. Would recommend to anyone needing computer service.

Sue Brown – 1/2023 
I have used Zum Computer Service for the past 4 years. Lucas is very professional, knowledgeable and efficient. I appreciate the way he explains things to me in a way I can understand. I would not let anyone else work on my computer – he is outstanding!
I highly recommend Zum Computer!

Salem Hardy Plant Society – 12/2022 
I personally have been using Zum Computers for over 5 years now. Lucas is great! Affordable, prompt, professional, easy to work with and solves all computer issues. Give them a call!

Cynthia Johnson – 12/2022 
Zum saved the day and one of my computers once again! Lucas is amazing! He’s a computer genius and can do it all. I won’t let anyone else touch my computers. We were having mini power outages due to a strong wind storm the other day. I was busy taking care of chores and forgot to turn them off. Both computers, which are networked together, would reboot when the power flickered, but the longer outage turned them off and I had to turn them back on. My main work station booted right up, but the other one came on with a Bios error message that I couldn’t trouble shoot in Google or YouTube so I sent an email and left a message for Lucas. Lucas came right out at the end of the next day, fixed the computer error and then installed my new photo printer and a back up drive that would have taken me an entire day to do by myself all in an hour for a very reasonable fee. I couldn’t be more pleased! Lucas has been doing all of my computer related work for at least 10 years or more. Zum Computer Service is the Best!

Angie Oven – 12/2022 
Great service! He’s prompt and professional and always solves my computer problems.

Armstrong Payroll – 12/2022 
Lucas has been our computer tech for years. He is always fast and efficient with all of our requests and needs for our multiple offices. We HIGHLY reccomend Zum Computer Services!

Rusty Rice – 12/2022 
I have been using their experience and knowledge for the last couple of years. The service has been phenomenal and fast. They call promptly and take it from there. It has been a pleasure working with them. You will not go wrong.

TJ P – 12/2022 
Lucas was prompt and efficient. He understood all of my needs and was attentive. I was anxious to remove my tower and have to disconnect and hook it up again, but Lucas makes house calls and did it all for me and charged a more than fair price. I will recommend him to everyone I know.

Steve Boedigheimer – 11/2022 
My experience with Zum has been outstanding. Lucas promptly returns calls, provides timely service, and figures out the most complex problems. Zum is our “go to" place for any of our computer needs.

Aaron Folsom – 11/2022 
Lucas is great! Always makes my problems seem small and takes great care of my computer system.

Sean Keene – 11/2022 
We have been working for years with Lucas and Zum Computers. They have taken great care of your personal and business IT needs. Running a small business and having IT issues are awful and every time we have any issues Lucas is quick to respond and correct the problems.

Sheri Stanley – 11/2022 
All I can say about Zum Computers and about Lucas is:
HE’S GRRRRREEEEEAAAAATTTT!!!! H & S Stanley

Scott Mischke – 11/2022 
Lucas was happy to drive out to me in Stayton to help me with my laptop. He has been responsive and knowledgeable to identify why my computer was out of storage space, as well as, combining profiles that was creating confusion. I will use him again when I need help on my computer issues.

Kay Beatty – 11/2022 
Very fast and fair priced. Saved the day for me.

Garnetta Day – 11/2022 
I have used Zum computers for about 7 years. I could not get along without them. I am 77 years old and sometimes computers are a challenge. I call zum computers and they fix everything. other people in my family use them too.

Gary Pullman – 11/2022 
Lucas came over today to set up a new laptop.He was punctual, professional and helpful.
I will recommend his services to my friends and anyone else who might ask.

Sierra Henderson – 11/2022 
Lucas always does a great job in all the work and requests we have. He gets back to us promptly, fits us into his schedule very quickly, and always gets the problem solved. I have nothing but positive experiences every time.

Averie Mendibles – 11/2022 
Lucas does an excellent job and is really easy to work with. He has designed and built multiple computers for my company throughout the years, and we’ve always been impressed with how perfect they are for what we need! His troubleshooting expertise has come through for us too many times to count, too. Thank you, Lucas!

Forum Apartments – 11/2022 
Lucas is patient with my questions that to me feel like they have obvious answers but I haven’t found them. He offers terrific customer service by answering my questions along with also teaching me where to find my own answers in a manner that doesn’t make me feel incompetent. That is huge in my book. I feel as though no matter what is going on, Lucas has the answers. He offers valuable suggestions and is thoughtful of my supplies. I appreciate his skill and knowledge base of all my office equipment issues and how they network with each other. He is definitely a valuable asset to my office experience.
Respectfully and Gratefully submitted. L. Riches

Don Gracik – 10/2022 
Lucas was here at the time he said he would and he did above and beyond work to get my computer back up and running. I would HIGHLY recommend him to ANYONE who is looking to get their computer problems solved at a very reasonable price. He is very professional and KNOWS WHAT HE IS DOING……

Salem Community Markets – 7/2022 
They were really professional, fixed what we needed quickly and made sure to answer any other questions we had. Let us know what we needed to get done in the future to help speed up the computers.

J Maule – 6/2022 
Lucas came to my house shortly after I called for an appointment, worked through my list of problems and questions, and was extremely patient. Everything now works! His recommendations will save me money on equipment and repairs that I would needlessly have done otherwise. Their prices are very reasonable. I highly recommend Zum Computer Services, and I’ll call them again if I need any computer-related help or advice. Best computer service in the Valley!

Kris M – 6/2022 
I won’t use anyone else for assistance with my personal and business systems. Lucas is always quick to respond and is up front and honest with his assessments and pricing. With the speed at which tech moves on he will advise if something is more cost effective to replace than repair even when it is to his own detriment. Highly recommend to anyone looking for a trustworthy knowledgeable guy to maintain their IT solution’s.

Meagan Watts – 5/2022 
Lucas did a great job of sticking with it and answering all my questions. He was very knowledgeable and generous with his knowledge. While he didn’t find a conclusive answer, it seemed he did everything he could think of in the hour. Since the problem hasn’t recurred in the two days since he was here, I’m cautiously optimistic that the issue is resolved. I would for sure recommend Zum, and will be doing so soon.

Dennis Chambers – 5/2022 
From the perspective of a Senior Citizen who speaks very little computerese it’s refreshing to know there is a business out there we can trust.
Lucas not only repaired my ‘old’ Dell for a fair price and at our home but he also showed me a few tricks and added a few new words to my pc vocabulary. Thanks Zum

Olivia McBride – 2/2022 
Very knowledgeable and fast. Highly recommend.

Skylar Connolly – 1/2022 
Used Zum when my wife was having problems with her computer. There was no extra charges and he didn’t pretend that it would cost more then it did. We know nothing about computers and he was very honest! Would definitely recommend. He also went out of his way to work around my wife’s very busy schedule and he comes to you!!!

Ron Sieber – 1/2022 
Lucas is a good guy!
I had Lucas from Zum Computer Services over for an upgrade/repair. I am a repeat customer if that means anything. I find Lucas to be a qualified, professional computer repair person, who is honest, and fair. After assessing my problems, Lucas took my computer on Friday afternoon, repaired it, and returned it on Monday. I was elated. I should mention Lucas took special care to save my data while replacing the hard drive. Before taking my computer, we discussed the plan of repair as well as estimating the expense. As it turned out, Lucas did exactly what he said he was going to do, and the expense is exactly what we thought it was going to be. The next time I need help with my computer, my first call will be to Zum!

Norman Worley – 1/2022 
Lucas was fantastic. Would highly recommend. Came to house and fixed 2 computers.

Doug Cornu – 1/2022 
We have an older computer that was getting really slow. I called ZUM and Lucas came right out and identified the problem. We needed a new hard drive and a reinstall of windows 10. We got a quick turnaround and Lucas came back and set it all up for us. Great Job it works great now! I was happy with the cost it was equal to the work done.

L R – 1/2022 
I am so grateful for the professional, thorough service I received from Zum Computer Services. Lucas provided on-site service for me on very short notice, which I appreciated greatly! He set up my computer/printer-scanner, as well as re-configured things, remedied several email issues that were really complicating things for me, and installed/uninstalled various items. In addition, he answered questions and clarified information, ALL with INCREDIBLE patience. It was truly an honor to have Lucas and his company referred to me. It has put my mind at ease knowing this level of computer service and expertise is available and will come to your home!!!
Thank you very much!!! I definitely recommend Lucas / Zum Computer Services!!!

Colleen Spedale – 9/2021 
Professional, responsive help for all my computer troubles!

Ditchen Berry – 9/2021 
Happy with the service provided.

John Palmer – 9/2021 
Lucas did a great job, was very prompt and professional. Would easily recommend him to others. Prices were very fair.

Lynne Mason – 7/2021 
Fantastic experience! I needed help setting up my new laptop and bringing files over from my old computers, as well as installing password management and VPN on all my devices. Zum did an excellent job with this – fast turnaround, prompt, very professional. I will absolutely use this service again and I highly recommend this company!

Mysticalcolin – 7/2021 
Lucas was awesome, very kind and professional individual. Answered any questions I had about my computer issue and was fast with addressing said issue. Will be going going with Zum computer in the future.

Amos – 7/2021 
This is the first time we have used Zum after only taking a computer to Salem geeks in the past. We checked the reviews and called them Lucas called us back right away and set up a time to pick up my sons computer. When I described what was wrong he knew exactly what the problem was and even offered to tell me how to go about fixing it. I wanted to make sure it was fixed right. They do in house pick up and delivery of the computers so you dont have to go to a shop. They had it fixed and returned in 24 hr and it ended up being less than expected. Very satisfied with their service and highly recommend them.

Michael Johnson – 6/2021 
I called ZUM Computer Service after finding them on Google and reading their reviews. Talked to Lucas, made an appointment and was pleasantly surprised when he came a few minutes early as a lot of companies are late these days. Lucas was courteous, professional and got right to work making sure our system was safe and running at it’s best. We were concerned our home computer may have been Hacked our otherwise Compromised after receiving a suspicious e-mail. The cost was very affordable and the piece of mind priceless! Fortunately our computer was ok, but having a professional like Lucas in your corner is piece of mind beyond compare. ZUM Computer Repair is a 10 out of 10 in my book and I highly recommend their service.

Richard Francaviglia – 5/2021 
Lucas did a great job on a complex project — “snagging" still images from numerous movie DVDs for publication in an academic book — ensuring that they met the publisher’s high standards for graphic reproduction.

DanaVugteveen – 5/2021 
Super service – very professional and knowledgeable. Lucas was a great help in resolving our IT issues.

Pamela Triplett – 5/2021 
Zum Computer is my “Go To" for computer hardware. A year ago I ordered a laptop and have been very pleased with the equipment. Not to mention the service was top notch. When I needed a desktop and operational advise I called Zum. I am never disappointed with the quality and excellent customer relations. Lucas guided me through password management and backup 101, to boot! They run an honest, efficient, and respected service.

Linda Campbell – 3/2021 
Lucas replied to my request quickly and offered solutions beyond what I knew I needed and at reasonable and affordable pricing. Beyond that I know that I can trust him and his company, which is a value greater than money!!

Lee Lynch – 3/2021 
Great service, great price. Got my computer upgraded and paid less than half the price of a new computer. Lucas is my go to guy with computer issues and technology.

Susan B Harman – 1/2021 
Lucas built me a new computer when my old one crashed. He was professional, friendly, and clearly knew what he was doing! He built it to my specifications, made it flexible with high quality parts so it would last a long time, for a reasonable price, and then he set everything up. Because we had just moved here, he also set up the wifi, the printers and made sure all our devices coordinated. And how wonderful that he comes to us! We are extremely pleased and so happy to have our new computer guy!

Adam Tang – 1/2021 
Great experience. First time using a professional for my computer and technology needs so was a little apprehensive, But was quickly put at ease and knew I didn’t have to worry. Set me up on a whole new computer and got my old one working correctly. When there was a small issue he did a no charge for a second visit which he did not need to do as the issue was no fault of his. Very much respected that offer and shows the importance they place on customer service and doing things right. Highly recommend.

Liliana Olloqui – 12/2020 
Lucas was very professional and helpful in answering my questions and concerns I had. Also gave me recommendations what I can do to improve my laptop in the long run. Most definitely would recommend.

Keely B – 12/2020 
Excellent experience from start to finish! Lucas arrived on time, diagnosed the issue immediately and was able to fix it. Additionally, he patiently spent time answering all of my other questions about my computer in terms of both hardware and software. I’ll confidently request his assistance for computer service in the future for any issue.

Ian Tardif – 12/2020 
It was fairly priced and Lucas was friendly and professional. I would definitely recommend

Darla F. Seeley – 12/2020 
No text given.

Jim Mellen – 12/2020 
Positive: Responsiveness, Quality, Professionalism, Value

Michael Ryer – 11/2020 
I am a complete neophyte when it comes to setting up a new computer. Lukas cleaned up my existing attempt and set the machine to really do what I wanted it to do. Further, he downloaded the hard drive from my old machine and salvaged the missing months of work I had failed to properly back up. Good work, Lukas.
He was quick to get me scheduled and all went well. I highly recommend ZUM if you are a user and not a gear head.

Kenny Magee – 10/2020 
Needing computer repair is never easy. Should I fix it? Buy a new one? Zum made that decision easy by letting me know up front what the cost would be to replace the keyboard on my laptop. That I and I felt totally comfortable with leaving my laptop with them knowing it would be safe and secure.

DKOSurvivorz – 9/2020 
I was having problem with my PC I couldn’t find what went wrong since 2 days i gave up so i decided to look up for computer services and came to this good review with Zum Computer Services so i decided to give a shot.
Lucas at Zum Computer Services came over, takes look then it takes him about 15 min to find what wrong then fix it and Boom now all good, works fine. quick and professional. My first time experience with this service. VERY IMPRESSIVE. Thanks to Lucas and Zum Computer Service.

Rachel Lyn Rogers – 9/2020 
Lucas is always awesome! Every time I’ve needed anything computer related he has come through, from fixing something like a computer crash, or helping me set up a whole new computer (something that I have had to do, and he even went the extra mile to recover my old files). I trust Zum Computer Services with all my computer needs; they are the 1st and only business I think of and trust to work on my computers. Lucas always has me up and running again in no time, so that I can be back to doing what I need to with my business and personal computer needs.

T-N-T B – 9/2020 
I was very impressed with Lucas at Zum Computer Services. Lucas was very responsive and listened to my repair needs for my computer,, and what I needed done. I needed it done by a certain time frame.and Lucas called me first thing the next morning as promised. He had one opening left that day, and was prompt in coming out, and very efficient getting the repairs done in a timely manner. and at a reasonable price. I like that Zum comes to your home. Lucas is definitely very knowledgeable about computers, and I learned a few things I did not know how to do. I would highly recommend Zum and will be using them again in the future when needed.

Lynn Martin – 9/2020 
Zum Computer Services was very responsive to our email request for service and scheduled an appointment quickly. Lucas arrived at exact scheduled time, listened carefully to our issues regarding poor WiFi reach. He answered all our questions and suggested a plan to improve home network by installing a separate access point to improve WiFi range. We will definitely use Zum Computer Services for any future IT and home network needs.

Cameron Ross – 7/2020 
I had a computer issue come up and I was in a “Jam" because I needed to complete some work. Lucas worked me in and took care of the problem. He is very knowledgeable at his profession! I am very impressed with the services that Zum provides. He has my business from now on!!

Gregg Buyser – 6/2020 
Had major issues on desktop and laptop computers. Lucas quickly diagnosed issues, gave repair solution options. He completed repairs efficiently. Very reasonably priced. Definitely recommended.

Lauren Joy Harris – 6/2020 
Well priced, professional and so convenient! They helped set up my Dad’s new computer while retaining old computer data- a lot of music files (he’s a musician). Dad’s super happy and is up and recording once again. Thanks Zum!

Cody Bartholomew – 5/2020 
Professionalism

Stephanie Stinson – 5/2020 
Best service ever!!! Will never use another

Aaron Hisel – 5/2020 
We have worked with Lucas and Zum for years and have been very satisfied. Responsive, friendly and best of all competent. Just today they assisted me over the phone and remote access with setting up two different computers on two separate networked printers in less than 10 minutes and that included the time it took me to find the right cable and get it physically plugged in on my end.

Autumn Sharp – 3/2020 
No text given.

Savanah Berg – 3/2020 
Lucas at Zum Computer Services made my home office setup a quick and seamless process. We had one phone call to discuss our needs and within a few days he had the hardware and programs ready for installation on multiple computers. He took the time to train us on our new software and thoroughly answered all of our questions. I’d absolutely recommend Zum Computer Services to anyone seeking tech support.

Pamela Triplett – 2/2020 
First off, I told Lucas what I wanted to do including the programs I planned on using. He gave me all the specs and coordinated the purchase for me. Icing on the cake was having him set it up with my computer at work AND my computer at home! He walked me through each of the programs I needed to install and showed me how to use them; all the while saving passwords and pertinent information for later reference. Amazing service! Thank you Zum Computer-

Dianne Mcgill – 2/2020 
I run a national nonprofit and I can’t say enough about this wonderful organization. When upgrading to new equipment, we received fast response time for quotes, and fast response time for having the work done. Lucas is an extremely capable computer professional and the work was accomplished in less time than I anticipated and there was ZERO hassles or surprises. I was also very pleased with the price. After working with a number of other local computer companies, I have definitely found my permanent “go to" for all computer and printer needs. Thank you, Lucas!

Judith Davidson – 1/2020 
So happy to get the upgrades I needed . Lucas is on time, very professional and patient as well. What a terrific resource.

Charla Ferschweiler – 12/2019 
Customer service TOP Notch! Prompt, professional and so very helpful. Got my computer all set up for me and transferred all my important files. Fast and efficient and thoroughly explained all i needed. Highly recommend.

J V – 12/2019 
Lucas was very helpful and honest with what I needed done. Will definitely use again.

Paula – 12/2019 
Great Experience all around with Zum Computer! Lucas was amazing and able to fix my issues same day. I am so grateful for his help and explanation. I will absolutely be recommending Zum Computer Services and using them in the future!

L Howard – 12/2019 
I have used Zum Computer and Lucas’s services for over 6 years now and been very pleased with every experience I’ve had with him and his company. He has done trouble shooting, diagnostic checks on my computers, built me a new computer with the features I needed/wanted, and most recently upgraded my Microsoft Windows software version. Every time Lucas has been knowledgeable, efficient, and timely in explaining my options, giving his recommendations, and completing the project. I especially appreciate that he explains things in a simple way and doesn’t overwhelm me with IT jargon and always makes sure he answers all my questions! Lucas and Mindy are very professional, friendly and work hard to get you scheduled as quickly as possible.

Dorothy Phillips – 11/2019 
I recommend Zum Computer Service. They were able to come to my home the same day i called. Lucas fixed my problem of connecting my computer and phone to my printer easily. Their rate is very reasonable. Great customer service. My go to company from now on.

Bradley Weeks – 9/2019 
Called Zum and used them for the first time. Mindy was very friendly and set up our appointment quickly. Lucas arrived within 15 min of the window they set for me. He was very knowledgeable and tracked down the issue with our network very quickly. Made sure all our computers and printers were talking to each other and restored our connection to the internet before he left. Best I.T. experience I have had in 15 years. Thank you Lucas!

cindy schumacher – 6/2019 
Lucas is very friendly and helped me find a laptop computer that matched my needs. He installed all my files off of my old computer and answered all my questions. I highly recommend Zum for anyone needing computer assistance.

Joscelyn Welshons – 6/2019 
I thought my tablet had a virus, super slow, couldn’t find the printer, pinging at me, etc. Lucas came to my house the next day and checked everything out, disabled some add ons, reconnected the printer, installed updates, rebooted and reran the virus software. Now things are running like I expect them. Thank you.

B. C. – 6/2019 
Lucas is very professional and an excellent problem solver. The rate was reasonable and money well spent. I would definitely use this service again.

susan bruhjell (Jaz) – 6/2019 
Great guy and really helpful. Got my computer up and running in less than an hour. Also went above and beyond in his service. He added a few programs I needed and got rid of the virus and installed the new anti-virus. My computer acts like NEW! Thanks ZUM! Susan B.

Russ Senkovich – 5/2019 
I’ve never met Lucas except for a number of phone conversations. I asked for his help in getting my elderly mother back online after her computer crashed. So not only did he have me to please but her as well. So this review should carry at least twice the weight! The service was great. Absolutely above and beyond. What we needed was not difficult from a technical standpoint but required a lot of special handling. I owe a dept of thanks and probably a few brews. The thanks I can give here, the brews are something I am still working on!

Jan Prichard – 4/2019 
Lucas was great! He set up my new computer and answered all questions I had. Would recommend him to all my friends.

Shirley Cook – 4/2019 
Friendly and best service. Knows what he is doing. Highly recommend.

Jim Reed – 12/2018 
We were having major issues with our business laptop and needed a professionals help. We called almost every repair company in Salem and literally no one answered their phones or returned a call! Except for Mindy at ZUM, she called us back within 5min and was a pleasure to speak with. We had an appointment set for the next day, and awesome to hear that they came out to us instead of having to take the time to run our laptop to them. Lucas was out (on time) the next day and had us squared away in no time! We would highly recommend them for their professionalism, great customer service, and very affordable pricing. Thank you Lucas and Mindy!

Steve Roth – 9/2018 
Lucas did a fantastic job of bringing my desktop and laptop computers back from the dreaded “blue screen of death" AND was able to save and restore all my files as well! Both computers needed a complete reinstall of Window 10 and now run faster than when they were both new. Lucas came to my location and he was fast, friendly and efficient plus he has very reasonable prices. Lucas will definitely be my computer “go to" guy for my future computer repair needs!

Emurgent Care – 8/2018 
We love working with Lucas! He accommodates our needs quickly and provides great service!

Bob Hunter – 07/2018 
Lucas was excellent! Zum is a mobile service and he was here within two hours of calling. He rebooted my computer within 30 minutes. Now I am up and running. Thanks Lucas.

Leah Farrell – 04/2018 
Couldn’t have asked for a better experience! Extremely professional, knowledgeable, and prompt. Fixed everything that was needed. Highly recommend Zum Computer Services

Kathy Zendner – 03/2018 
Lucas is very prompt and a true professional. His fees are very reasonable. Lucas reformatted my laptop and restored all of my files and photos. He added a typing program and a new hard drive for me. He explained everything he did to my satisfaction and with patience! My laptop is as good as new and runs a lot faster now. It’s nice to have someone as kind as and understanding as Lucas. I’m very pleased and highly recommend Lucas. Thank you Lucas and Mindy!

Greg Claessens – 01/2018 
We have happily used Zum for years, always a good experience.

Ruth Palnick – 12-2017 
Mindy was warm and engaging on the phone and Lucus arrived promptoy and clearly knew what he was doing. BIG help!!

Gail McFarlin – 11/2017 
Lucas is my new bff. I have been working from home through a VPN and “screen mirroring" to a Sony “smart" TV for a second display. Sometimes everything went smoothly and sometimes not. The times things did not go smoothly were far outweighing the good times. I had consulted with IT support from the office, Comcast, Sony, and researched a lot of forums trying to find answers. Yesterday I called Zum Computer Services and Lucas came on-site today. He was awesome and helped me SO much. I highly recommend him and his company.

Travelin Taphouse – 10/2017 
Fantastic Fast Service , very knowledgeable, great customer service. Our business computer went down. Zum took care of it coming to our location making it very convenient without charging ridiculously high prices. I will definitely recommend and use Zum again.

Erica C – 10/2017 
Lucas was great, he was able to explain things in a way that even those of us who aren’t quite so computer literate are able to understand. I will definitely use Zum again when I need computer technical support.

John C – 10/2017 
I collect old computers, and a sentimental favorite Pentium 4 of mine had been out of commission for several years. Lucas and Mindy were enormously helpful in starting the restoration process. There is still a ways to go, but I had prepared myself for that possibility. Thanks to them, real progress was made, and I was able to copy off all of the files from it for safekeeping. For me, that was a huge, vitally necessary first step; the rest will come in time, and I am totally confident that it will be done right; I trust them completely. As far as I’m concerned, Zum will be the only service I use to achieve my goal of a complete restoration on that machine, no matter how long it takes: If it can be done, I am totally confident that they will get it done. They did what they said they would do, when they said they would do it, and their prices were eminently fair. They will either work on your computer where it is, or, as in my case, they will come and pick it up and then return it after the work is done. They have total credibility with me when it comes to computer repairs, and they take the time to answer any and all questions. Trust your computer problems to Zum computers: You will be glad you did. I certainly was and am. Update: I just recently purchased a custom computer built for me by ZUM and I couldn’t be happier. Just as with the repair work in my original review, the price was fair and the service was absolutely excellent. My new high-end i5 more than fulfills my expectations: It runs flawlessly and I fully expect given my previous experiences with ZUM that it will continue to run flawlessly for as many years as I will need it to. I wouldn’t even think of purchasing a computer other than having them build me one. If you prefer excellent quality craftsmanship at reasonable prices, use ZUM: You get all of the convenience of buying at a store but your machine is custom built to your specifications and needs at a reasonable price, with outstanding quality; with ZUM I have always always gotten my money’s worth, whether it’s repair, consulting, or purchase. It just doesn’t get any better than that. I wish I could give them more than 5 stars; they really are that good.

Scott Von Zange – 10/2017 
Lucas was very professional and timely. He was very clear and easy to understand. This has been an on going issue with multiple people coming out to try and diagnose. He was able to give me the tools to resolve the problem.

Mary Alexander – 10/2017 
The user didn’t write a review, and has left just a rating.

M Lange – 07/2017 
I needed a new laptop, but have no idea what exactly to look for. Lucas found me a fine machine at a good price. He cleared off all the preinstalled stuff I didn’t need, installed all the programs, files, and stuff I do need, got it up and running beautifully, answered all my questions, and was done in a timely fashion. I couldn’t be more satisfied. Unqualified recommendation.

R. Callicrate – 07/2017 
Lucas was absolutely excellent!! He was able to work on our computer the same day I called. We couldn’t have been more pleased with how he answered our questions and quickly fixed things that had bugged us for a long time!! His fee is very reasonable and it was the best money we’ve spent in quite a while!

Marie Petrie – 06/2017 
My experience with Lucas was very professional and expedient. He figured out my problems and even gave me a few lessons that will help me in the future. I would highly recommend his service to anyone who would like an enjoyable service repair. Believe me it doesn’t happen often.

Jean Louise – 04/2017 
I would diffinitely recommend Zum Computer Services. I met with Lucas, who was very professional in his presentation, and thorough in explaining what was wrong with my laptop. The fee was very reasonable, I am very happy to know I will have a technician in the future for any other computer issues.

Jennifer dElseaux – 03/2017 
Lucas was very professional, patient and knew what he was doing!! Very pleasant and wonderful customer service!! I highly recommend Zum!

Mary Hutchison – 03/2017 
Lucas was unbelieveable knowledge did everything I asked and more. Pleasant, patient and willing be share his knowledge. VERY SATISFIED!!!

Absolute Storage – 02/2017 
hoooorayyyy for experts who are on time and speedy and know so much more than i do about computers and software, woop woop !! i am the manager of a small business in Salem and we upgraded last week to a new Dell desktop computer so everything runs at lightning speed instead of like molasses. i booked Lucas at Zum Computer to come over and install our new desktop computer and he was Fantastic. he was very punctual both times (the first time he came i didn’t know i had to order a separate monitor to go with the new Dell tower, ha! this is why i hired an expert lol) and definitely maximized his time on the clock to keep our costs low. he ordered a new monitor for us at a very fair cost and when he came back to install everything he had the new Dell up and running and synced up with our printer in under an hour. i was thrilled! he also recommended security software (at my request) and we went online and purchased and downloaded that while he was here. all in all, this was exactly the experience i was hoping for — the new computer is up and running and everything works and it runs like a dream! thank you, Lucas and Mindy! they were easy to work with, professional, and affordable. we will definitely keep them on our office vendor list and call again in the future if we need IT support.

Nate D – 02/2017 
The user didn’t write a review, and has left just a rating.

Carole Cox – 02/2017 
Lucus set up new computer for us .He was very friendly and knowledgeable in assisting us with all our needs.

Satya Kline – 02/2017 
Very prompt, affordable and professional service. I could not be happier with the service I received from Zum. As a self-employed contractor, having a top notch computer tech on hand is a life saver! Lucas can even remote in to assist you if you are on the road. Highly recommend!!

William Johnson – 12/2016 
Lucas came to my house to transfer some data from old computers to my new computer. He arrived on time and quickly did the work I asked. His rate was fair and I’m very happy with the service he provided.

Melissa Tucker – 12/2016 
If you need a miracle…. Zum Computer Services is very: professional, understanding, affordable, quick turn around time and….. honest! I was devastated after taking my computer to a well know place. I needed my files and photos put on an external hard drive. Then I was told, by these techs that they would reset my computer to factory and reapply my files. They even told me what external hard drive I needed. The very next day I was told my computer was ready to be picked up. They said they couldn’t find any of my files. They said they could send it out, and in several weeks they would call me, let me know if anything was found, give me a bill. I was also told that if the hard drive was dead; then nothing could be retrievable, and I’d need to buy a new computer. But wait,did they check the hard drive? No! I, was panicking. No files or photos backed up… yikes! So I called Zum. He was able to pull my files and place them back to my computer, after installing a new hard drive. I have my files, and the same computer. It only took a few days versus weeks with the other place. Then he delivered, set up, went over what was done, and answered questions. We will have them build a new computer for us soon. I have never left a review for a business. I am that impressed with my experience!

Rachel Babbs – 12/2016 
Lucas was extremely helpful in resolving my issue. He was courteous, professional, and knowledgeable. I plan on calling him to resolve issues with my home computer, as well.

Barbara Young – 11/2016 
Lucas was through, knowledgeable, helpful and provided excellent service.

Lynne Kerr – 11/2016 
Thank you for promptly helping me after my computer had been hacked. I can’t tell you how relieved I was after you scanned and repaired everything. Would I use you again ..Absolutely!!! You were referred to me by my son and I will gladly refer you to anyone who needs help. Please send me some of your cars. Your fee was more than reasonable. Thank you. Lynne C Kerr

Mokie Secret – 10/2016 
Lucas came on time to the appointment. He was resourceful at having several options to diagnose my external hard drive. Although he was not able to recover it due to the physical drive being customized and possibly damaged from a sabotage, he offered several other options for me to ship it to people who can physically attempt to fix electronics. He was very knowledgeable and friendly. He also fixed my internet and computer tower on the side. We discussed several unrelated and computer related topics as well, it was a pleasant visit and helpful on other issues I had. Their price was more affordable than the other quotes I got from other electronic stores, they did in-home appointments (which is great because I have a disability), and Lucas went the extra mile to fix other issues. This is a locally, family owned business as well, I am glad I was able to support one.

Scott Graham – 10/2016 
Lucas was on time at “every" appointment and had my computer for no longer then the window he gave. I have a top of the line Cyberpower custom made computer and Lucas replaced the hard drive and it’s working like a brand new computer again!!! His pricing is more then reasonable and you won’t be able to find a more competent all around computer tech!!! You don’t have to take my word for it, just look at his reviews, he has the highest approval ratings you’ll find…

Sheela Coria – 10/2016 
Very helpful and friendly staff. I’ve been wanting to find a go to place for all my computer related questions and problems and Zum Computer Services looks promising!

Ann miss – 10/2016 
By far the best choice! Happy to finally have a company I can call on for business and home computer needs. Thank you! Ann Rogers

Bruce Kerr – 08/2016 
Over the past 30 years I relied on my husband to manage all computer problems. Well guess what? Not much was written down, so when he became ill and passed away, problems began to arise. I have been lost and extremely frustrated with not having passwords, printers not working and WiFi issues. A dear friend reminded me of ZUM Computer Services and I called Lucas Knapp. He came out and in a short time kindly resolved all my problems. It is comforting to know that he is available and that he can fix and explain what needs to be done. I felt his service far exceed the cost! M. Kerr

C Knapp – 06/2016 
Great service for even better great price. ZUM did what I wanted, quickly and efficiently. I highly recommend ZUM Computer Services.

Sue Aldredge – 06/2016 
I never planned to have a major operating system nightmare interrupt my work flow, sleep and sanity but Lucas restored order in record time! I am a return customer, always pleased with his expertise and ability to address whatever situation arises. Thank you again for your very much appreciated service, with a smile! Sue Aldredge Pike Sign & Graphic

Debra Waln – 05/2016 
Zum Computer Services responded to my request for service on the same day I called. Arrived when promised, moved the files I needed and updated and synced my system. Great job! Thanks Lucas!

Sophia Gutierrez – 05/2016 
Once again, Zum Computer Services has saved the day!! Zum Computer Services very courteous to their customers needs. Thank You Luke and Mindy for being promptly with your services and getting are computer up running again. I’ve now have a Happy Family united with their computer thank you again! …

John Mazurek – 01/2016 
My new laptop arrived late in the day, and I called Zum so late I was surprised Lucas answered. He set up an appointment for the next day, much sooner than I had expected, and arrived at my home right on time. I really like that he came to my home. In an hour and a half, record time in my experience, he cleared unwanted programs from my new machine, moved files from my old machine to the new one, downloaded the programs that I wanted thus assuring that I wouldn’t end up with those troublesome unwanted programs that often tag along with downloads, and answered all my questions. He also shared with me, when I asked, a program that I hadn’t known about before today, a handy little notepad, that I started using before he was off my driveway. I’ve never had better computer tech service.

Erin Keller – 12/2015 
We’ve worked with Lucas a couple of times now. He’s incredibly knowledgeable and fast, which is so very appreciated because who has the time to deal with computer issues!? We highly recommend him and secretly (for selfish reasons) hope he doesn’t become TOO in demand.

Wendy Alejandrino – 11/2015 
Zum Computer Services (Lucas) was able to save ALL the files and pictures I thought I had lost. Wonderful service, professional and very knowledgeable. I was referred to this company by a co-worker. Excellent recommendation. Zum will be my go to from now on. Thank you Lucas and Mindy.

Carol Swanson – 11/2015 
I was extremely satisfied with the work that was done. Service was prompt and thorough. Lucas explained my options and gave me some good advice on future purchases. I would not hesitate to use Zum Computer Services again.

Roberta Webster – 10/2015 
Again, Lucas was amazing. He was prompt, efficient, extremely knowledgeable, explained everything well and thoroughly. The best computer company.

Bobbi Boles – 09/2015 
They’re so knowledgeable & easy to work with. Love their customer service & attention to detail. I wouldn’t go anywhere else!

Chris Ferschweiler – 09/2015 
Lucas of Zum Computers did an awesome job of cleaning up some problems on my computer…quickly I might add. Then he took the time to explain the process he was doing. He did not use technical terms, but actual understandable language! He asked me several times if I had any other questions or concerns. He was through, fast and complete. In less than an hour, I was back up and running. He is trust worthy and responded to my phone call immediately! I would recommend him to anyone.

David Bundy – 08/2015 
Lucas got our computer back the next day. It is running as fast as it did the first day I had it. He explained things in a way I understood and I appreciated that they came to the house. If I ever needed a computer repaired I would call them again.

Edward Barlow – 08/2015 
Awesome service. Thank you!

Nannette Martin – 06/2015 
Thank you for your prompt, professional and courteous service in getting my computer fixed and working again for me. I really appreciate that you were able to travel to my home office and get my system up and running again. As a busy professional, I rely on technology and it was wonderful to have my issues resolved quickly. Thank you for going the extra mile. I highly recommend you to anyone needing assistance with their computer issues, service and maintenance.

Glenis Chapin – 05/2015 
I had Zum Computer Services, LLC give my old laptop a tuneup. I appreciated the professional and thorough service to my computer. I also appreciated that this company is willing to show you how to do some of your own cleanup on the computer to keep it running well. I chose Zum because the company was highly recommended to me by a friend. I would also highly recommend their service.

Sandra Coulter – 04/2015 
He arrived right on time and worked quickly to resolve the issues I was having on my older laptop. I appreciate his expertise.

Jennifer Fischer – 03/2015 
These guys are fantastic! I had an out of state friend build me a computer. But I started having hardware issues that I needed local help with. Lucas came to my home diagnosed the problem and even told us what we needed to do to fix it on our own to save us money. Unfortunately the new hardware was defective upon delivery. Frustrated I asked Lucas to pick it up and take it with him. He had it back to me in no time, working better than when I first got it.
He is very personable. I felt comfortable having him in my home and being able to discuss options with him instead of just being told what to do. And he is incredibly affordable. I am so happy to know he is in our community and will recommend him to everyone I know in the future.

Linda Richison – 03/2015 
Lucas from Zum computers came over to my house and helped me to learn and understand about my new webpage I set up for blogging on a new book I am writing. This territory was so foreign to me and I just got lost trying to read the tutorial. He stepped me though the site and showed me how to navigate to the places that I would probably use the most. I was mostly interested in blogging but he explained so much more, he sure is knowledgeable in many facets of the computer world. He was so pleasant to work with and he explained things so I could understand them and repetitively took me through the same process until I did understand. He also gave me some pointers and ideas on how to have a successful site. He also set up a review tab on my Facebook page for my business with a little help from his lovely assistant/Wife Mindy. I was totally satisfied with the services I received and will definitely call Zum again for all my computer needs. Thanks Lucas and Mindy. You guys Rock!

Craig Nelson – 03/2015 
Absolutely fantastic. I don’t trust many but Lucas & Mindy I sure do. Great customer service. They know how to treat a person. I feel as though they put as much energy into what their doing as if it were there own equipment. Friendly & knowledgeable in what’s going on. Lucas came to our house picked up the computers so it was very easy for us he went above and beyond what was expected.
I highly recommend these two people & again trust them to do any computer work for Ann & I & she was so excited to have her desktop running again w/out loosing any information. Lucas did the repairs in a timely manner without over charging us & Mindy Is wonderful on the phone. Give them a call. You won’t be disappointed. You’ll come away w/ a good feeling when the work is completed. Thank you guy’s
Craig & Ann Nelson

Linda Campbell – 02/2015 
I needed to purchase a PC laptop. I gave Lucas my budget and not only did he find the most computer for the budget amount I gave him, he also cleaned up the whole thing, took off all the garbage I didn’t need, and installed some things I could use… all for NO ADDITIONAL CHARGE. That’s huge. Not only did I not have to pay extra, I didn’t have to wait longer to get my computer… and delivered to my door!

matt voigt – 02/2015 
Lucas is prompt, professional and knowledgeable. Get ready to update your contact list, because Zum will be the computer go to.

Kyndall Pilman – 02/2015 
Amazing experience!!! I called, and had an appointment for the next day…which has never happened in my life time!!!! All my questions were answered and all my lap top issues were solved! I Have never had such a great experience when having any issues with my computer before! Zum will have my return business for LIFE! Thank you so much!

Jordan Ohrt – 02/2015 
After being completely fed up with my two month old computer running terribly slow, I got a hold of Mindy and Lucas at ZUM. Lucas was out here the next day cleaning up my computer. He found a virus and figured out my anti-virus software was contributing to the slow down. He explained to me everything he did in terms a not-so-tech-savy person would understand and made sure all my questions were answered before he left! Great customer service from start to finish! Thanks!

Amanda Knapp – 01/2015 
I have used Zum Computer Services a lot over the years. They are one of the most knowledgeable computer experts I have ever worked with. They are highly motivated to work with you to determine your needs and find a solution. I appreciate their willingness to work with me and help guide me through the process so I understand the issues. They are very easy to work with and have great customer service. By FAR the BEST computer service company out there!!

Edwin S – 01/2015 
My wife and I have used Zum computer Service many times over the years. The service is great, the price is right, and when it is done I am back in business. I recommend Zum to all of my friends.

Michele Price – 01/2015 
I’ve been using Zum Computer Services for about a year and a half. Lucas, the owner, is wonderful. From the first time he ever came to my home, I felt I could trust him. He’s knowledgeable, capable, professional and has always solved whatever computer problem I had. He has done work for me in person as well as remotely. He has repaired my hard drive, removed viruses and unwanted software, etc. He works efficiently and effectively and is fair in his pricing. I highly recommend him.

Jessica Kouka – 01/2015 
I used to take my computer to the Geek Squad but it always resulted in much frustration (for instance the time they crashed my computer days before I was to move out of the country!). But now I use Zum exclusively. They are extremely prompt and professional. They come to ME so I don’t even have to leave my house. I know their integrity is impeccable, which is extremely important since they are accessing everything on my computer. Oh, and their rates are super competitive and I can even get a free diagnostic. I really can’t think of a reason to use anyone else!

Cindy Keithley – 12/2014 
I had to replace my PC and could not hook up the existing two monitors. I called Zum and within 2 hours I was up and running. In addition, he made sure my printer was attached, my settings were correct, and added necessary features I had not thought of. Very professional, experienced, and very reasonably priced. I would highly recommend Zum. Thank you!

Gayle Hicks – 09/2014 
Reliable, fast and affordable service. I have used them numerous times and the work was excellent.

Jennifer Hunking – 09/2014 
Service on my laptop was quick, convenient, and done right. I highly recommend Zum Computer Services.

Susie Schumacher – 04/06/2018 
Lucas is great really knows how to fix computers to run like new.

Gary Shearer – 11/8/2017 
I have had my computers to various shops for a long time and never did have them working correctly. Lucas arrived at my home at the appointed time and in less than an hour corrected the misconnected computers and printer, and checked all devices and ALL now work correctly. He even took my laptop and corrected an incorrect setting and took care of that issue as well.
Have computer issues? Call Zum and get them resolved!

Sonija Riches – 06/1/2017 
Lucas came to the home office and fixed my computer. He was able to come over within hours of calling him.
When you run a business and need your computer, he was there for me and got it back up and running.
He’s a really nice guy and I am so glad I was able to find him.
I recommend him and give him 10 stars if if could.

Chrystal Patston – 02/3/2017 
I am so lucky to know Mindy @ Zum. In a world where we use so much technology in our personal lives and our business enviroments, its important to protect our information. They know all the tips and are happy to help. Thanks Zum!

Jeri Jennings-Friend – 01/31/2017 
My goodness, I was so impressed with Zum! Lucas did an outstanding job, was very courteous and knowledgeable. They fixed my computer within a couple of days and all is great! I will tell all my friends to use them with no reservations. Thank you Zum.

Rita de Groen – 12/19/2016 
I just moved to town and needed help getting my printer to work. In the past, it has been a headache to get it set up properly. It has been set up three times, and each time it was set up differently. I called on Friday, and Lucas was here on Monday. He arrived on time and he worked quickly and efficiently. He had the printer working very quickly. He even wrote up and printed out directions for me so I could remember how to use the scanner. I would not hesitate to contact Zum Computer Services in the future should I have a need for assistance with my computer and printer.

Dearie Desu – 10/26/2016 
Lucas came on time to the appointment. He was resourceful at having several options to diagnose my external hard drive. Although he was not able to recover it due to the physical drive being customized and possibly damaged from a sabotage, he offered several other options for me to ship it to people who can physically attempt to fix electronics. He was very knowledgeable and friendly. He also fixed my internet and computer tower on the side. We discussed several unrelated and computer related topics as well, it was a pleasant visit and helpful on other issues I had.
Their price was more affordable than the other quotes I got from other electronic stores, they did in-home appointments (which is great because I have a disability), and Lucas went the extra mile to fix other issues. This is a locally, family owned business as well, I am glad I was able to support one.

Scott Michael Graham – 10/14/2016 
Lucas was on time at “every" appointment and had my computer for no longer then the window he gave. I have a top of the line Cyberpower custom made computer and Lucas replaced the hard drive and it’s working like a brand new computer again!!! His pricing is more then reasonable and you won’t be able to find a more competent all around computer tech!!! You don’t have to take my word for it, just look at his reviews, he has the highest approval ratings you’ll find…

Karen Landers – 10/6/2016 
Thank you Lucas and Mindy, for a quick and through overhaul of a refurb computer I had purchased from another party. Lucas always goes above and beyond and at a reasonable price. Many thanks…

Pat Rowland Carothers – 08/31/2016 
My computer wasn’t accepting my password, called ZUM, Lucas came to the house the same day. Got it fixed, transferred all my files, got rid of password entry altogether, ran file backup, Let me watch and ask questions. Great job, timely and affordable. I am ever so grateful and would recommend in a heartbeat!

Connie Knapp – 07/26/2016 
I just got a new laptop. ZUM ordered what I wanted for a great price. It was set up and ready to run when ZUM delivered it to my home. Lucas transferred all my files from my old computer without any trouble. It was all there, on my new computer. I would highly recommended ZUM for your computer needs!

Sierra Langford – 03/09/2016 
Fantastic service at a great price! He came to my house, picked up the tower after we discussed my concerns, did a full back up and reinstall of our OS, and then delivered the tower back to me within two days! Couldn’t ask for better! Thank you!

Jennifer Fischer – 03/17/2015 
These guys are fantastic! I had an out of state friend build me a computer. But I started having hardware issues that I needed local help with. Lucas came to my home diagnosed the problem and even told us what we needed to do to fix it on our own to save us money. Unfortunately the new hardware was defective upon delivery. Frustrated I asked Lucas to pick it up and take it with him. He had it back to me in no time, working better than when I first got it.
He is very personable. I felt comfortable having him in my home and being able to discuss options with him instead of just being told what to do. And he is incredibly affordable. I am so happy to know he is in our community and will recommend him to everyone I know in the future.

Claudia Teri Whiting Baumgart – 02/11/2015 
I called Zum Computer services, and 2 hours later he was at our house. Lucas is so efficient, pleasant and informative. This is the second time I have had to call him, and if needed, I will not hesitate to call him again. GREAT SERVICE!

Barbara Patton – 01/29/2015 
We are so dependent on our computers today and feel as though the world will end if we don’t have them running in top condition. Lucas at Zum Computers is there to help keep them in tip top shape. You don’t even have to take it to him. I live in another town from Lucas, so when I call him to fix issues with my computer he does it remote…..FANTASTIC. I trust his integrity so I give him full access to my computer. He does a great job in a quick and professional manner. I HIGHLY recommend Lucas at Zum computers for any computer needs.

Marta Haro Thomson – 01/29/2015 
Today was my first experience with Zum. Lucas was professional, knowledgeable and precise in his solutions to my computer problems. Great fast work and I will, most certainly, use their services again.

Ivonne Cline – 01/28/2015 
On Monday I walked in to my office and two computers were not working, connection completely gone, and printers crashing .. I immediately called ZUM.. They were here within the hour, fixed everything that needed fixing, set up our new printers and had us back on course !! Thank you so much !

Pat Turnidge – 12/20/2014 
Lucas and Mindy are what this country is all about. Young people that understand the real value of customer service. My lap top hard drive was disappearing in front of my eyes. Lucas came right over and stopped the hemorage and in a few days had a new hard drive in and everything worked like new. The cost was lower that anticipated so all in all, Zum is a pleasant surprise in every aspect. Thanks Lucas and Mindy!

Stephen Hermenze – 11/10/2014 
Timely, courteous and they got the job done. I was dead in the water and they got me up and running. Thanks Zum.

Shawnnell Carol Fuentes – 11/05/2014 
Excellent customer service. Such nice people. Please contact them for your computer needs.

Debra Nord – 09/17/2014 
Lucas has been our Computer Technician for many years. We are grateful for his help and has always been able to fix the problems for us. He shows up and will fix it at our house if at all possible. He is quick and reliable. This is a person you can totally trust. His service cost is the lowest we have ever had.

Anita Hammonds – 09/03/2014 
starI was very happy with my repair and I believe they are trustworthy nice people and wish this nice couple good luck with new business. I would recommend contacting them for computer repairs.

Jim Schaible – 08/21/2014 
Lucas explains things well and straigtforward with what he charges. delivered as promissed and I would definitely return for anfy problems i have come up in the future; James

Stacy McGinnis – 07/10/2014 
I called this morning to have a laptop repaired for our winery. Lucas came this afternoon and fixed two computers we were having issues with. Very professional, get service and friendly. I will definitely call again if I need service.

Barrett Nutsch – 07/02/2014 
When our other computer tech couldn’t fix the problem with the PCI card in our machine, Lucas with Zum computers came through and saved the day! I would highly recommend this company if you are looking to have your computer fixed. Thanks again Lucas!

Rosy Stuivenga Bradley – 06/30/2014 
Lucas was great., he knows his way around computers for sure!!! It was very convenient for him to come to the house. I would recommend him to any one who needs computer services and will use him again if needed…thank you…

Rhonda Reibach – 06/04/2014 
I had a virus that my spyware was not able to handle. I called Zum and they came to my house the same day! The tech was very efficient and friendly. My computer was virus free in 1 hour!!! They even cleaned up other problems while they were there. Great customer service! If you need experienced,responsible computer help call Zum!

Linda Hampton ONeal – 03/18/2014 
Great customer service, such a wonderful change!! I love the fact Lucas comes right to you, which is much better than having to unhook everything 🙂 and drag the computer somewhere. Thanks for being kind, professional and knowledgeable. Feels good to have someone trustworthy in my home.

Louise R. Swanson – 02/26/2014 
I had an issue with a confused browser that would not allow me in my e-mail. I contact Zum Computer and Lucas was able to clean up my laptop, but our PC hard drive also. I highly recommend Zum Computer.

Mary Reif – 02/26/2014 
Lucas was great! Having multiple issues he was able to repair them remotely! Thank you very much!

Sean Combs – 02/25/2014 
I had an internal laptop issue rendering it useless. After calling multiple places in Salem, I had all but given up until I reached Zum Computer Services. Lucas showed up and took the computer right from my home and was very friendly and punctual. Within days the laptop was repaired at a very reasonable price. Lucas promptly hand delivered it back to me. I will return to Zum any time I have a computer issue as they are extremely professional, reliable, and they don’t charge an arm and a leg!!!! Recommended to everyone.

Jessica Lebold Kouka – 02/25/2014 
Lucas comes right to you and goes above and beyond to make sure that your computer is running at its best. And I feel good knowing that his integrity is impeccable and I can trust him with all my personal information on my computer.

Fantastic service by Catherine – 03/25/2013 
I called Zum Computers based on their 5-star ratings and a Google search. I wasn’t disappointed. Lucas offered a competitive rate and was actually the least expensive in Salem. My laptop was making a buzzing sound and he determined it was the monitor. He was able to replace the monitor (had to order) and only charged an hour of service. Total cost was just under $170. He informed me of each recommendation before proceeding. I appreciated that he served like doctors use to… house calls. Lucas came to my house, picked up the laptop, and delivered it when done. Now THAT’s customer service at it’s finest. Would give him my business again.

Zum Computers by Kevin – 11/18/2013 
This computer company is great! They come out to your home to pick up and deliver when finished in good time with good communication and repair. You will be satisfied.

Printer by judie – 10/17/2013 
Lucas came to my house and in 15 min had set and fixed my printer. I will call Zum again if I have a problem with my computer . He was very professional and nice.

Quick by Sean Keene – 10/10/2013 
Lucas came out to my house and help set up my network on two new laptops. He was quick and did great work. Was nice not to have the computer tied up too long, my wife and I run two business from our laptops.

Effective, polite, effecient computer repair service by 1943Mike – 08/29/2013 
Lucas was on time, kept my computer overnight (as he said he would) and returned it to me the next day – virus free!! I had a nasty virus (ZeroAccess) on my computer which my two anti-virus programs and two anti-malware applications could not remove. His charge (I thought) was VERY reasonable. I’ll be using him again if I have any more computer problems I can’t solve myself.

Best computer company in town! by Kat – 07/15/2013 
I am so thankful to have found Zum! Our small business has been struggling to find someone to help us convert over to “the cloud" and to fix our glitchy computers. We have tried multiple local companies, and even some private IT guys. Lucas is the first to actually listen to what we want, and then complete the tasks in a professional, timely and cost effective manner. He always returns phonecalls, is polite, and really knows what he is doing. If you are having issues with your computers, give Zum a call. You will be glad you did.

Solved issue on a MacBook Pro by Linda C – 07/08/2013 
Excellent service. Love their business model… free diagnostics and only pay for the work done. Prompt, knowledgeable, and friendly service. My MacBook Pro running Parallels had become unbearable slow. They provided a solution that I am very happy with.

Great Customer service and fast… by Sean – 05/08/2013 
Come to the house with quick and friendly service, Great Job! Thanks

Reinstall of hardware by Karen Clark – 07/06/2013 
I called into zum and was able to get someone out to my have with in 2 hours the same day to re install some hardware that I had to purchase for my computer. He was very efficient and quick at doing his job. I believe his name was lucas sorry didn’t really catch the name was a little busy at the moment of his arrival. I would recommend him to anyone, and would recommend Zum as well. Thank you so much for your time and patients with my computer and me.

Laptop came from Zum (Lucas) better than from HP during warranty by Delfina – 05/20/2013 
I had some problems within the first two years of ownership of my HP Pavilion and had to send it in to the Warranty Center for repairs twice. Both times, it came back with the repair completed, but the fan was making this really loud noise since I first purchased it. HP Service Center updated the BIOS, because I told them it was overheating, but they didn’t suggest the fan might need replacing. Now that the warranty has run out, I had to call someone local for repairs and I went to Dex to find out what others had to say about Zum. Lucas arrived promptly, communicated clearly with me and made sure he understood my expectations. After Lucas took it in, he called and told me the fan was going out, I expected to get the same “loud" computer back that I gave him (but one that cooled itself, at least) To my DELIGHT, my computer can barely be heard when it is running, now. It is running smoothly and quietly for the first time since I purchased it. I highly recommend Lucas at Zum. I haven’t checked all my backup files but feel certain that they will be there when I do. if they aren’t, Lucas told me he still had them on his hard disk for now. I am quite pleased with the service I received and he was very forthcoming about the estimated cost of everything, too.

Prompt, efficient, courteous by Wilhelmina – 05/08/2013 
I appreciated the prompt response to my call–message left after 9 pm and arrived before noon the next day! Although the initial problem had apparently resolved itself, he addressed all additional concerns and questions, as well as what to do if problem recurred. Lucas is always the epitome of courtesy and understands that not everyone who owns and uses a PC at home is computer savvy!

Superb, professional service by David – 04/08/2013 
Zum is awesome! Dropped my laptop and the wireless quit working, called first thing in the morning and they were out to evaluate it within two hours. Worked there computer magic and had it working again within the hour. The techniciann(Lucas) was very professional, knowledgable, and curteous. Zum will be my go to for any further technical difficulties.

Very quick service! by Troy – 04/03/2013 
I was having problems with my computer and within 1 hour of calling, Lucas was here and fixed the problem. Very professional and knowledgeable about computers. Thanks!

review of Zum by Lonnie – 03/05/2013 
A very good co. to do business with. they provided 1 day service at a very good mprice. I will use them again when neede and recommend to friends.

Thank you Zum! by Kimberly – 02/27/2013 
Lucas was able to order a new screen for my daughters laptop computer and replace it that same week! Thank you Zum! It is working great!

Great Same Day Service by FAST – 02/14/2013 
My computer had a virus and needed a remedy… I called and Lucas came over that day. He took my hard drive home fixed it and returned it the next day. Thank you for the professional and prompt service. I ill be refering friends and family to this business. Robin

Zum Computer Service is Outstanding! by Kathy – 02/08/2013 
Lucas impressed me as a young business owner who brings an array of knowledge, coupled with integrity and respect, which he shares with his clients. It was a true delight to welcome Lucas into my home, and on time. Within one hour, he diagnosed and repaired my computer issue. In my case, he analyzed my old computer, discussed options to add more ram, dealt with the reality of Windows 8 and computer performance, etc. Lucas listened to me and my goals. Based on respectful discussion between us, we made the decision to “expire" my long-time trusted computer companion. I had a newer computer, and Lucas transfered everything from one computer to the other, and then took the time to teach me how to re-organize my documents.I will gladly recommend Lucas, knowing you too will be delighted to work with him.

Super Service by Pam Ferrara – 02/07/2013 
The hard drive on my laptop, that I was using as a hard drive, bit the dust. Lucas replaced it, then came to my home to get everything working together. He did a super, efficient job, and I learned a bunch to boot! I highly recommend this service!

ZUM Computer Services by Carol Jacobson – 01/17/2013 
The owner, Lucas Knapp, provided prompt service when I called to ask for help as a virus had invaded my computer. He had to take my computer back to his business and trouble shoot – bringing it back a day later. He explained what he had done, asked if I had any questions and wanted to make sure I was comfortable with what he had done. I would highly recommend him.

Zum computer services by /veleda Flower – 01/07/2013 
Lucas was prompt, competent, and completed the work quickly. I would highly recommend him to my friends

Good & Prompt Service by Bob Wallace – 12/14/2012 
I am very pleased with the service I received form Zum. He was here as scheduled and cleaned up my computer so it would run more efficiently. I will gladly recommend him.

Healthiest, Happiest Computer in South Salem, Oregon! by Vicki Barram – 10/05/2012 
Lucas was very prompt in replying to my request for help.. On the first visit he actually solved the computer issue I was having in about 45 seconds! I had already had others here who couldn’t get to the bottom of it.
This time Lucas took my tower with him. He did his magic and now my computer is fast again and running like a champ. Rates are very reasonable and service is prompt and friendly. Thanks, Lucas!

Best Computer Fix I have ever had by Dave in Gates – 09/17/2012 
This was the best experience that I have ever had, in dealing with computer repairs. Not only did Lucas make the long trip out from Salem to Gates, he did so, the very day I called. He was prompt and very courteous. Not to mention, that he had the problem fixed quickly and very resonably priced. I highly recommend using Lucas and Zum Compter service. You won’t be sorry, if you do.

Awesome and Quick Work by Gina Harris – 07/09/2012 
I am very pleased with the service I got from ZUM Computer Services. They are speedy and Lucas came right out when I called him. I’ll definitely be back next time I need service for any of my computers. I know my information was kept confidential and secure. Thanks again for doing such great work, Lucas.

Speedy Computer Repair by Doug and Sandy in Dallas, Oregon – 07/04/2012 
Lucas was very attentive to our computer repair needs. He replaced the graphics card in our main computer and upgraded our laptop to our complete satisfaction. He was extremely responsive and efficient. We highly recommend him for computer services and will definitely call him in the future for any computer needs.

To the rescue for Mabel, senior citizen by Mabel Valech – 01/18/2012 
My brother was happy with Lucas’s services, so I decided to speed up my computer, He found several problems, they are now fixed, additions made. When I can I will call him again for an upgrade. Thanx for the prompt service!!!

Awesome Service by Larry Boatwright – 01/18/2012 
Wowwww!!!! The service and work done by ZUM Computer sets a new bar for customer service, rates, quality and time to completion of the work, I’m still trying to soak it all in. I so highly recommend ZUM to everybody. In my book, no one even comes close. Lucas you are absolutely AWESOME!!! My computer runs better than when it was new.

Always Couterous and responsive by W. Harrod – 09/08/2011 
It is with relief that we can rely on Lucus from ZUM computer services to handle all our computer needs when problems develope. On more than one occassion he has promptly come to our rescue when something stopped working in our system. Hardware, software, online problems, Lucus knows what to do. If you are tired of getting ripped off or waiting for some other co. to finally get to you, then call Zum and ask for Lucus. When it comes to computers we only have one phone#, ZUM. W. Harrod.

Pleased with Service by Olson Enterprises – 03/29/2011 
Zum provided outstanding service. Courteous and very responsive. Solved my internet connection problem efficiently with time left over to help with a couple of other issues. I will definitely use this service again when it is time to upgrade my system. I can unreservedly recommend them to other computer users in the Salem Oregon area.

DeVito Insurance West Salem Oregon by Christopher DeVito – 02/02/2011 
Zum has been fantastic! Prompt, knowledgeable and honest are only a few of the praises his business is worthy of. We have tried several IT outfits in the past but we are sticking with Zum. I would highly recommend Zum Computers to any individual or business that needs some hand holding when your technology is troubling you. Thanks Lucas!

Spray School District By Ronda – 04/8/2010 
I am the business manager at a small school and our internet went down. I was in the middle of budgeting AND running a payroll. Needless to say, I was frantic. After trying to troubleshoot on my own for 45 minutes, I placed a call to Zum. After a quick description of what was occurring, he lead me right to where the “fix" needed to occur. I was back online within minutes of my call.

Thank you!

Mah-Hah Outfitters by Steve Fleming – 03/18/2010 
We have been working with Zum Computers for a couple of months now. I contacted Lucas via Zum’s Remote Assistance feature, and he has come into our computer and cleaned it up, installed some programs to keep it clean, installed some programs we were having trouble installing, found updated software programs for some of our hardware and installed them. He was fast and efficent in all these tasks, and extrememly patient in explaining to me what he was doing and why.

Lucas had been very impressive to work with, but he went over the top when I contaced him to help me revamp a big Powerpoint Presentation that was six years old and need updating. We started at 3 PM one afternoon, and he stayed with it for 5 hours till we had it completely renewed, saved, and trasfered onto our laptop. A couple of days later I gave a Two-Day Seminar at a remote location, from that PowerPoint Presentation, that looked and worked perfectly.

His tireless work ethics, patient attitude, and knowledge are rare in this day and age. We would recommend Zum Computers to anyone, and have not found a task they can not do fast and efficently.

Fast and Knowledgable by D&B – 02/23/2010 
The technician was very knowledgable about computers and was able to fix ours which unknown to us was affected by viruses. We only knew the computer wasn’t working correctly. He was able to fix it and help us understand the problem. We had him come to our home to fix the computer. The price to fix was very reasonable. We will use them again in the future, especially when we decide to upgrade our computer. I would recommend Zum to friends. Thanks, D & B

They do it all by Bassin’ Buddy – 02/10/2010 
Zum helped us with our wireless service, and installed a state of the art one for us. Saved us $20 a month over DSL and was faster. The Remote Access Service, where you allow them to come into your computer, was the BEST. They helped us install programs, find updates to our old programs, set up and e-mail mailing list, clean up our computer, teach us programs, and more. They were very knowledgeable, fast, and easy to work with. We have very little computer knowledge, but they were patient and even checked on us a couple of days later to see if we were still able to work the new systems. GREAT SERVICE!

BK– Domestic Goddess plus by Sunny – 01/18/2010 
Zum came to the rescue–having been told I needed a new mother board I called and Zum promtly came out, took a look, ordered the Cpu (not a mother board) and fixed the computer. Informative, answered all of my many questions, and treated me with respect and kindness. They fixed the problem at an affordable rate. They are everything their ad says and more. Thank you!!! Thank you!!!

Violet’s Esthetics Salon by Marian – 11/10/2009 
Zum was hired by my company to install and set up a new computer, software, midware and security for our new website and online retail store. They did a great job so the operation would run smoothly and is easy to use. They are very efficient, accessible and the rates are fair. For us, Zum is the only computer company we use. They work well with my marketing consultant, bookkeeper, and accountant. Thanks to Zum we have no computer problems to deal with in our business.

Re-installed my wireless driver and installed virus protection by Mandy – 09/25/2009 
Zum Computer Services was very helpful. I worked with them because I needed to download new virus protection on my laptop. Zum was able to download it and set up all of the necessary setting quickly and effectively. Also, my wireless wasn’t working and somehow Zum Computer was able to re-install the drivers and now it works perfectly! Thank you Zum I will be using you again in the future.

Great Job! by Violet’s Esthetics Salon – 09/01/2009 
Lucas Knapp from Zum Computer Services was hired by my company to install and set up a new computer, software, midware and security for our new website and online retail store. He did a great job so the operation would run smoothly and is easy to use. He’s very efficient, accessible and his rates are fair. For us, he’s the only computer tech we use. He works well with my marketing consultant, bookkeeper, and accountant. Thanks to Lucas we have no computer problems to deal with in our business.

Remote Assistant Support by Amanda – 06/15/2009 
I was having problems with my computer. It was running very slowly and I had a major virus. Zum Computer was able to remote desktop into my computer, locate, fix, and troubleshoot the problem. It has been working great ever since. I would definitely work with them again and the next time I know of anyone who needs any help with their computer I am going to refer Zum Computer Services to them! Thank you for your help!!

Satisfied Customer by Connie – 06/12/2009 
They were quick, efficient, had a highly professional attitude and exceeded my expectations. Kept my business up and running.